If you are not 100% satisfied with your purchase from Brooksrunning.com.au it can be returned within 30 days of delivery if the items are in their original packaging, unworn, unwashed and tags still attached. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty when shipped by us.
Please click here to contact the Customer Service Team.
- Customer Order Number (BRN-XXXXX)
- Reason for Return
- Request for either exchange or refund
- Exchange item and size if exchange requested
We will respond within 5 business days with confirmation whether the products were bought from us and whether they can be accepted for return. If you qualify under the Returns Policy on our website returns-exchange we will issue you with a Return Authorisation Number via email. Please note Return Authority Numbers are valid for 14 days; if we have not received any correspondence from you in that time, it will be cancelled and a new return request will have to be lodged.
Apart from Faulty products, products purchased on brooksrunning.com.au can be returned within 30 days of delivery if they are in their original packaging, unworn, unwashed and tags still attached. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty when shipped by us. Should a product be returned to Brooks as faulty, but is found to be in normal working order, you will be charged for the cost of freight from you to Brooks and the cost of return freight at our normal freight charges. You may also be charged a service fee for the testing of the product. Brooks may charge a reasonable fee should you return any goods for credit or exchange which have been damaged while in your care. Generally credits/refunds are limited to the cost of the goods excluding freight charges. Any disputes shall be judged under the laws of the State of Victoria.
Shoe Boxes: When returning shoes in boxes please ensure you pack them inside a satchel & ensure you do not attach anything to the outside of the original shoe box. Should the packaging be marked or in unsatisfactory condition we will not be able to accept your return as we will not be able to resell the product.
Once the product has been received and assessed to meet the criteria of our returns policy, we will process the exchange or refund.
Please note refunds may take up to 3-5 businerss days for the funds to appear in your account.