In response to COVID-19, Brooks is taking added precautions with our returns center to ensure employee wellness. Once received, returns are quarantined before allowed into processing.
Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse. Please hold onto your Australia Post return tracking number so you can track your order and see when it reaches us.
When your return arrives, it will be processed by our returns warehouse within 2-3 business days*. Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Any questions? Please get in touch with our Customer Service team click here
*Please allow an additional 1-2 business days for your return to be processed over Public Holidays.
Apart from Faulty products, products purchased on brooksrunning.com.au can be returned to within 30 days of delivery if they are in their original packaging, unworn, unwashed and tags still attached. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty when shipped by us. Should a product be returned to Brooks as faulty, but is found to be in normal working order, you will be charged for the cost of freight from you to Brooks and the cost of return freight at our normal freight charges. You may also be charged a service fee for the testing of the product. Brooks may charge a reasonable fee should you return any goods for credit or exchange which have been damaged while in your care. Generally credits/refunds are limited to the cost of the goods excluding freight charges. Any disputes shall be judged under the laws of the State of Victoria.